Frequently Asked Questions
A: You can track your package by entering your tracking number in the search field above. Your tracking number is provided in your shipping confirmation email or receipt.
A: If your package is experiencing delays, you'll see updated delivery estimates in your tracking information. For additional assistance, please contact our customer support team.
A: Yes, in most cases you can change your delivery address by contacting our customer support team with your tracking number and the new delivery details.
A: It takes approximately 5 to 7 working days to get your consignments released from the port of discharge and delivered to your warehouse or doorstep.
A: No, we don't demand for a dime after the said agreed clearing cost, for the fact you didn't cause any form of delay that would lead to demurrage.
A: Yes you can
A: Yes you can, only if you are a signed up consignee and has patronized our services for some time and have proven to us that you keep to your words and you are a person of integrity.
A: No, Our less human interface enables us do your jobs without meeting us, you can reach out to us by using our contact us page of our website. We pick calls immediately and read emails regularly.
A: Yes, you can track the process and progress of your jobs. Our real time tracking technology enables you to track the progress of your jobs from start to finish just by clicking on the Track&Trace button.
Need Assistance?
Our customer support team is available 24/7 to help with your delivery questions and concerns.
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